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Customer Care/Business Hours Order Tracking Frequently Asked Questions Orders over the web Discounts available Security Policy Returns Customer Care/Business Hours Our website is available to you 24 hours a day, 7 days a week, 365 days a year for your shopping convenience Store Hours: Mountain Standard Time: M-TH. 9am to 5:30 Friday 9am to 4:30 Sat.10- 4pm                                                                                              3300 Girard NE Albuquerque New Mexico 87107   Voice Phone # 1-505-881-2350 Voice Phone # 1-800-781-CLAY Fax 1-505-881-6067 Order Tracking Orders you have placed (Reviewing an order, tracking a shipment) can be tracked through mailing us at sales@nmclay.com Frequently Asked Questions If you have any questions about our prices, policies, or procedures, you can mail us at Brant@nmclay.com Orders via web If you have any questions about our prices, policies, or procedures, we recommend you to contact us at sales@nmclay.com Suggestion If you have any suggestions about improving our Online shop, please email us at Brant@nmclay.com Discounts Available! Thousands of Items at 10% off. Every order gets 10% 0ff on this web site! (there may be an exception sometime) Buy 24 total items assorted products of Duncan or Mayco brand low fire products, get 20% off. Buy 144 items get 40% off Duncan or Mayco brand low fire products (30% on pints and Gallons) Already getting a discount elsewhere? Fax us a copy of another Duncan or Mayco Distributor's Invoice showing what discount you had from them. We will try to match it. Have a Ceramic store or Contemporary Paint-Your-Own studio? Call us (1-800-781-2529 (clay)) and we will discuss special discounts on Duncan and Mayco-Coloramics products.  Alert!       Discounts will not show up on this shopping cart.   (except the 10%) We will apply the correct discount  before charging your credit card. Fax 1-505-881-6067 505-881-2350 Phone We accept school and government PO's and CC's.  Call to get set up  1-800-781-2529 Security Promise: We promise to protect your identity, we will never sell info about you or your E-mail address. All credit card transactions are secure and take place on a secure server. They are protected by us and your credit card company. Your satisfaction is guaranteed. Sorry no returns on used product unless the manufacturer agrees it is defective. Returns: We guarantee your satisfaction, or your money back. Our goal is that you're completely satisfied with your purchase. If you're not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 90 days of your purchase, 30 days from the purchase date for jewelry supplies for a refund or exchange. Call and tell us you are sending something back and we will issue you a CO # to help us keep track. Where applicable, all refunds will be issued in the same form as the original method of payment.